SUS MAKEUP CUSTOMER SERVICE
ORDER CHANGES / CANCELLATIONS
To serve you better, SUSMAKEUP.com will begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.
RETURN POLICY
HAPPY RETURNS ARE OUR STYLE
Wrong shade? Not right for your type o skin? We understand things happen, which is why SUS MAKEUP COMPANY is dedicated to making the return process beautifully simple for you. We're all about bringing you a top shopping experience from start to finish. If you're not completely satisfied with a product for any reason, just return for a full refund or exchange.
A few details:
Returns must be accompanied by all original components. No used
A full refund will be issued on a return that included a free product or gift, providing the return is within 15 days of original purchase.
Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped or you received defective merchandise.
To avoid return shipping costs and speed up your refund, you may bring returned merchandise to any Ulta Beauty store.
If you return the product within 15 days of the original purchase and it's accompanied by its original email order confirmation and packing slip, you will receive your refund in the form of your original payment. However, if you originally used an online payment service (e.g., PayPal), your refund will be made to your preferred credit or debit card.
SHIPPING RATES AND POLICIES
FREE Shipping Promotions
All orders qualifying for FREE shipping promotions
are shipped via our Standard service only.
FREE shipping is available in the contiguous U.S. states only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses and oversized packages.